Return & Exchange Policy

If you have received the correct order and are unsatisfied with the fit of the item, we’re happy to accommodate this request within 15 days of purchasing. Items must be unworn, unwashed, and undamaged. The customer is responsible for shipping the item back to our store, and the customer will incur the shipping cost. 

We do not accept returns on hats, socks, underwear, backpacks, and any other item that state it's a final sale on the product page. 

If you are having any issues with this or would like to return an item, please email support@tide-custom.com  and include:

Your order number

Name on the order

Email the order was made with

Your request.

Our amazing Customer Service Team will be happy to assist you.

Return Processes

When returning any part of your order, please email to our Customer Service at support@tide-custom.com.  first, indicating the item(s) you would like to return and the reason.
Our Customer Service team will reply with solutions and return instructions in 1-2 business days. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
Drop off your package at the local post office.
If your return request is accepted, most returns are processed within 5 business days after we receive your package. We'll issue the refund to your original method of payment. Once your refund has been issued, you will receive a confirmation email.

Please note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations.

Return Conditions

You have 7 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 7 days of delivery.
Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
Items with non-returnable marks and free gifts cannot be returned.
We do not accept returned items that have been sent back without proper returns requests.
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-curveshe products.

Note: The original shipping fee and Shipping Guarantee are non-refundable. If the reason for returning is not due to quality issues of products or our mistake, you are responsible for the cost of the shipping fees.

Return Address

Please contact our Customer Service at support@tide-custom. com. You will receive a response providing the returning address in 1-2 business days.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.